Terms of Service

1.Acceptance of these terms

These Terms of Service (the “Terms”) form an agreement between you and Vgent Labs Pte. Ltd. (“Vgent”, “we”, “us”), a company registered at 68 Circular Road, #02-01, Singapore 049422. They govern your access to vgent.ai, the workbench and every generation the site performs on your behalf. The entity name and registered address stated here are provisional, and this page is updated once the company’s registration is complete.

By opening the site, submitting a prompt or otherwise using the service, you accept these Terms. If you do not accept them, stop using the service. No account is required for these Terms to bind you, because the service currently runs anonymously.

If you use Vgent on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” then means both you and it.

These Terms take effect on September 15, 2026 and were last revised on September 6, 2026. The Content Policy, referenced in clause 9, forms part of this agreement.

2.What the service does

Vgent turns a text prompt and a set of generation settings into a short video clip. The site validates your request, estimates its cost, forwards it to the third-party model you selected, polls that provider until the job finishes and returns the finished file to your browser.

The service is under active development, and the site distinguishes between what works and what is planned. Anything marked unavailable, coming soon or not open is exactly that: an entry point without a service behind it. Nothing on the site is a commitment to ship a feature on a particular date.

Both the landing page and the workbench can submit real jobs today, within the anonymous limits in clause 4.

• Available now: anonymous text-to-video generation, the cost estimate shown before you submit, the browser-side asset library and recovery of a task you left running.
• Not open: accounts and sign-in, payment and subscriptions, the public API and webhooks, uploads to object storage, and the workbench tools labelled coming soon.

3.Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, to use the service. If the law where you live sets a higher age for using generative AI tools, that age applies to you.

There is no account system yet. The service identifies a session by a browser-side identifier and by short-lived server-side counters keyed to a hash of your network address, not by a registered user. Any sign-in, sign-up or waitlist control you encounter is an unopened entry point: it creates no account, stores no profile and confirms no registration.

When accounts open, the terms covering them will be published as part of these Terms. You will then be responsible for your credentials, for everything done under your account and for keeping your contact details current.

Do not try to obtain repeated free allowances by cycling browsers, identifiers, addresses or networks. That is a breach of these Terms regardless of whether an account exists.

4.Anonymous use and the free allowance

The site quotes a free allowance of 200 credits so the models can be evaluated without paying. That figure is a planned display allowance, not a balance held for you: no per-visitor counter runs on our servers, it has no monetary value, and it cannot be transferred, sold, topped up or reinstated on request. What is actually enforced is the set of limits below, and access can be withdrawn if the service is being used abusively.

Anonymous generation is metered on the server. The limits in force are:

We store only the counters needed to apply these limits. In production those counters live in a Redis-compatible store; if that store cannot be reached, we refuse cost-bearing submissions rather than serve them unmetered. In local development an in-process fallback is used and its records do not survive a restart.

The size of the allowance, the ceilings and the rate limits can all change at any time, including immediately and without notice where a change is needed to prevent abuse or to absorb a provider price change.

• A per-request cost ceiling of 300 provider credits — the provider’s own price for the settings you chose, before it is converted to the Vgent credit figure defined in clause 5. A request above the ceiling is refused before anything is spent, rather than partly fulfilled.
• At most 2 reference images per request, and only once uploads are connected — see clause 6.
• At most 5 generation requests every ten minutes from the same network address, plus a daily provider budget shared across all anonymous traffic.
• Automatic duration, multi-clip continuation and audio references are switched off for anonymous use.

5.Credits, pricing and payment

Generation is priced in Vgent credits. A credit is a unit of account, not a currency and not a stored-value instrument. A clip’s price comes from the provider’s own credit price for the exact settings you chose, converted as Vgent credits = ceil(provider credits × 0.75) and always rounded up. The figure shown before you submit is produced by the same calculation the server performs, so an estimate and a charge cannot drift apart.

Payment, subscriptions and credit packs are not open. The prices on the pricing page preview planned packaging: no purchase can be completed, no payment method is collected, no paid balance exists and no invoice is issued. Nothing on that page is an offer capable of acceptance, and no plan comparison there describes a service you can buy today.

When payment opens, purchases will be governed by the payment terms published at that time, including tax treatment, renewal, cancellation and refund rules. Until then, the only credits you can spend are the free ones described in clause 4, so no amount can become payable by you.

If a generation fails after a provider has already charged us, we reconcile the task against the provider’s records. Where we hold no evidence of the outcome, the task is shown as pending reconciliation. We do not state that a refund has been made when we cannot confirm it.

6.Uploads and reference assets

The workbench can inspect a file you choose or drop in order to read its type, dimensions and duration. That inspection happens entirely in your browser; the file is not sent anywhere.

Uploading is not connected. The upload endpoint returns a 503 "not configured" response, and the generation endpoint refuses any asset URL that has not passed server-side validation, including links to files hosted by third parties or by a model provider. The practical effect is that you cannot yet send us your own images or footage, and any interface that appears to accept one will stop at that boundary.

When object storage is connected, uploads will be restricted by file type, size and count, validated on the server rather than trusted from the browser, and removed automatically on a short lifecycle. You will remain responsible for holding the rights to everything you upload.

Do not attempt to bypass upload validation, to have the service fetch a URL you are not entitled to use, or to pass off someone else’s material as your own reference.

7.Your content and the licence you grant us

“Your content” means the prompts, settings, reference material and anything else you submit to the service. You keep whatever rights you already hold in it, and we claim no ownership of it.

You grant Vgent Labs Pte. Ltd. a worldwide, non-exclusive, royalty-free licence to host, transmit, reproduce and adapt your content strictly as far as operating the service requires: to forward the request to the model provider that will fulfil it, to hold it while the job runs, to return the result to you, and to keep the minimum records needed for security, abuse handling and legal compliance. The licence ends when the content is removed from our systems and those of our providers.

We do not use your prompts or your generated clips to train models of our own, and we do not sell them. Model providers process whatever we forward to them under their own terms, which is why clause 10 matters as much as this one.

You are responsible for having the rights to everything you submit, including any person depicted, any trademark, artwork, music or footage referenced, and any personal data contained in a prompt.

8.Generated clips: rights and responsibility

As between you and us, the clips generated from your prompts are yours, as far as such ownership is legally possible and subject to the terms of the model provider you selected. Some providers restrict commercial use, require attribution or apply a visible watermark; where a provider does, the workbench states it for that model.

AI output is not always protectable by copyright, and similar prompts can produce similar clips for other people. We do not warrant that any output is unique, original, or capable of being registered or enforced as your own work.

You are responsible for what you publish. Before distributing a clip, satisfy yourself that it infringes nobody’s rights, that it complies with the rules of the platform you post it to, and that it carries an AI-generated disclosure wherever the law or that platform requires one.

Delivery links expire. Download and keep your own copy of anything you want to retain — the service is not an archive, and clause 11 explains why you should not treat it as one.

9.Acceptable use

The rules on what may be generated live in the Content Policy, which forms part of these Terms. In outline: no sexual content involving minors, no non-consensual intimate imagery, no deceptive impersonation of real people, no content that incites violence or hatred, and no use of the service to build tools serving those ends.

In addition to the Content Policy, you agree not to:

We may refuse, cancel or remove any request that appears to breach these rules or a provider’s rules, and we may report unlawful material to the competent authorities. Report abuse to abuse@vgent.com, with the prompt or the clip link if you have it.

• Reverse engineer or scrape the service, or reach it through anything other than the interfaces we publish. The generation endpoints currently serve this site only; there is no public API.
• Circumvent rate limits, cost ceilings, safety filters or the anonymous allowance, including by rotating identifiers, addresses or networks.
• Resell, sublicense, white-label or otherwise commercialise generation capacity obtained from the free allowance.
• Submit another person’s personal data as reference material without a lawful basis, or supply biometric material such as a face or a voice without that person’s consent.
• Use the service where doing so would breach sanctions, export controls or any law that applies to you.

10.Third-party models and providers

Generation is carried out by third-party models. The catalogue currently spans models operated by ByteDance, Kuaishou, Google, MiniMax, and Alibaba, alongside our own. The prompt, the settings and any validated reference material are forwarded to the provider of the model you selected, and the clip you receive is the clip that provider returned.

Each provider sets its own acceptable-use rules, output restrictions, safety filters, watermarking and availability. Those rules apply to your use of that model in addition to these Terms. A provider’s decision to refuse, filter, delay or watermark a generation is outside our control, and we pass that outcome through to you rather than working around it.

Model names, versions, capabilities, per-clip prices and availability change without notice, including because a provider revises or withdraws a model. We keep the workbench’s stated capabilities aligned with what the providers actually accept, but we do not guarantee that any particular model stays available or keeps its current price.

11.Availability, changes and the absence of a service level

The service is provided on an as-is and as-available basis. There is no service level agreement, no uptime commitment, no queue-time guarantee and no support response time. Provider outages, queue depth, rate limits, safety filters and maintenance can each delay or prevent a generation.

We may add, change, suspend or discontinue any part of the service at any time, including models, limits, the pricing structure and the free allowance. Where a change materially reduces what you can do and we have a way to reach you, we will try to give notice; for an anonymous service we usually do not have one, so this page and the changelog are the notice channel.

Generated files, queue records and task history are kept on a short schedule and are deleted when it expires. Treat nothing held by the service as durable storage, and keep your own copies.

12.Disclaimers

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that the service will be uninterrupted, timely, secure or error-free, that any output will be accurate, safe, lawful, non-infringing or fit for your purpose, or that defects will be corrected.

Output is produced by statistical models. It can misrepresent people, places, products and events, can contain visual artefacts, and can differ substantially from what your prompt described. Review every clip before you use it, and take particular care in advertising, news, medical, legal, financial and political contexts.

Some jurisdictions do not allow the exclusion of implied warranties. Where that is the case, the exclusions in this clause apply only to the extent the law permits, and your mandatory rights are unaffected.

13.Limitation of liability and indemnity

To the fullest extent permitted by law, neither Vgent Labs Pte. Ltd. nor its directors, employees or suppliers is liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost goodwill, or loss or corruption of data, content or generated clips, however caused and on any theory of liability.

Our total aggregate liability arising out of or relating to the service is limited to the greater of SGD 100 and the total amount you actually paid us in the twelve months before the event giving rise to the claim. Since payment is not open (clause 5), that amount is currently zero for every user.

You will indemnify and hold us harmless against third-party claims, damages, losses and reasonable legal costs arising from your content, from your use or distribution of generated clips, or from your breach of these Terms, the Content Policy or a model provider’s rules.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

14.Suspension and termination

You may stop using the service at any time. Clearing your browser’s storage for the site removes the local session together with the asset library entries it holds; server-side counters expire on their own schedule.

We may suspend or terminate access immediately and without notice if we reasonably believe you have breached these Terms or the Content Policy, if a model provider requires it, or if your use threatens the security, integrity, legality or affordability of the service for others.

Termination does not entitle you to compensation, and it does not restore an allowance already spent. Clauses that by their nature should survive do survive, including the licence in clause 7 to the extent needed for work already performed, and clauses 8, 12, 13 and 15.

15.Governing law and disputes

These Terms and any dispute arising out of them or the service are governed by the laws of Singapore, without regard to its conflict-of-laws rules.

Before starting proceedings, you and we will try to resolve the dispute informally: write to legal@vgent.com describing the issue and the outcome you want, and we will engage in good faith. If the dispute is unresolved thirty days after that notice, the courts of Singapore have exclusive jurisdiction.

If you use the service as a consumer, this clause does not remove any mandatory protection or forum available to you under the law of your country of residence.

Claims are brought individually. To the extent the law permits this restriction, neither of us may bring a claim as a class, collective or representative action.

16.Changes to these terms

We revise these Terms as the service changes, and this is expected while accounts, payment and uploads are still being built. The revision date at the top of this page always identifies the current version.

A material change takes effect no earlier than fourteen days after it is published here, except where the change is required by law or is needed to address a security or abuse problem, in which case it takes effect when published.

Continuing to use the service after a revision has taken effect means you accept the revised Terms. Because the service is anonymous, we cannot email you about a change; this page is the notice channel, so check it before relying on a particular clause.

17.How to contact us

Write to legal@vgent.com about these Terms, to privacy@vgent.com about data protection and your data rights, to abuse@vgent.com to report content or a policy breach, and to support@vgent.com for help with a generation.

Postal address: Vgent Labs Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422 — provisional, as clause 1 explains, and updated here once the company’s registration is complete.

We answer from a small team, and clause 11 applies: we cannot promise a response time. Reports of unlawful content and of security issues are handled first.