Every question
has its own inbox.
Live chat is not open yet, so support runs entirely on email. Pick the mailbox closest to your question and the subject line is filled in for you.
Where to write
Six directions, six addresses. Each card opens your mail app with the subject already set, so the message lands in the right queue.
Product support
Failed or stuck generations, credits that do not add up, and anything that behaves differently from what the site says. Include the model, the settings and roughly when it happened.
Business and partnerships
Volume creation, early access before the public API opens, integrations, resellers, and anything that comes with a contract attached.
Press and media
Interviews, product briefings, brand assets and fact-checks. Put your outlet and your deadline in the first line.
Security disclosure
Vulnerabilities, suspected abuse, and anything you would rather not post in public. Send it here first and leave us a way to reach you back.
Privacy and data
Access, correction and deletion requests, plus questions about what is stored against your device and for how long.
Working with us
Open applications and questions about a role. Send whatever shows your work best: a reel, a repository, a page you shipped.
Three answers already on the site
These come up more often than everything else combined, and each one is answered in full on a page you can read right now.
Accounts and billing
The pricing page lists plans and credit packs. Signing up is free, but new accounts receive no automatic credit gift and the free trial is off by default.
A generation failed or stalled
Start with the guides: how a job moves through the queue, what to check when a render does not come back, and when a retry is worth the credits.
Content blocked or removed
What the models refuse, how a decision is reached, and how to challenge one about your own footage. The content policy sets all of it out.
Who you are writing to
The entity behind the service, for contracts, invoices and formal notices.
- Legal entity
- Vgent Labs Pte. Ltd.
- Registered address
- 68 Circular Road, #02-01, Singapore 049422Company registration is still in progress, so the entity name and address above are placeholders and will be updated here once it completes.
- Founded
- 2026
- Legal notices
- legal@vgent.com
The registered address is a mailing address, not a walk-in support desk. Anything time-sensitive should also go to the mailbox above, not only by post.
There is no account system, billing portal or live chat yet, so every request starts as an email, refunds included. We read all of them and reply as soon as we can, which we would rather say than publish a response time we cannot stand behind yet.